Frequently Asked Questions

Frequently Asked Questions

DO I NEED A PAYPAL ACCOUNT TO PAY FOR MY ORDER?

No, Paypal just completes the credit card transaction for us!

WHEN WILL MY ORDER SHIP?

We roast coffee weekly and your orders will be shipped within the week of you ordering.

IS YOUR COFFEE FAIR TRADE?

Yes and No, but that’s not a bad thing. We  do not just look for exclusively Fair Trade coffees as we want to offer our customers the best of all  Arabica coffee beans produced in the world. Some of our products are Fair Trade and Direct Trade which support the coffee farmers.

IS YOUR COFFEE ORGANIC?

Some of it is, Our Peru Fair Trade Organic from the Apurimac region.

HOW LONG DO GREEN BEANS LAST?

A good rule of thumb is two to three years, but stored properly, green coffee can last many years. In fact, some species are especially prized if they are aged.

Unlike roasted coffee, which it deteriorates significantly after about six weeks, green (unroasted) coffee beans stored in a cool, dry place (where most humans like to sleep) will keep for very long time (years). The best place to keep them is in your kitchen cupboard (not in the refrigerator).

HOW DO I STORE GREEN COFFEE BEANS?

All green coffee beans should be kept cool and dry at room temperature, and away from direct sunlight.

Store your green coffee beans at 10 to 30 degrees Celsius, or 50 to 85 degrees Fahrenheit. While some prefer to store green beans in jute or canvas bags, to allow the beans to breathe, those who store them in plastic bags or jars report no deterioration in quality

HOW LONG DOES ROASTED COFFEE STAY FRESH?

Dark roasts will stay fresh for several weeks but light and medium roasts begin to lose their flavor within days. To best enjoy fresh roasted coffee, consume it within a week of roasting.

Apart from dark roasts, coffee is at its absolute best the first day after roasting, with the exception of the first four to six hours. (During this period, the beans vent some of the CO2 that the roasting process releases.) The coffee aroma is also strongest during the first day.

The longest I have ever experienced competently roasted beans lasting is three weeks for a non-espresso roast. A shelf life of two weeks or more is common. Espresso has a much shorter window of use. It requires rest before use and usually falls off just a few days after it is fit to use.

HOW SHOULD I STORE ROASTED COFFEE?

Wait for the roasted coffee to cool for four to six hours, which gives the beans a chance to “degas” (to vent the CO2 released by roasting). Then store roasted coffee in a well-sealed, clean, dry container – coffee spoils when exposed to oxygen, water, and heat. Mason jars are ideal. Coffee should be stored in an air-tight container because its aromatic oils are volatile (one of the delights of roasted coffee, in fact, is the aroma that greets you each time you open the jar).

To preserve your beans’ fresh roasted flavor as long as possible, store them in an opaque, air-tight container at room temperature. Coffee beans are decorative and beautiful, but avoid clear canisters which will allow light to compromise the taste of your coffee.

Keep your beans in a convenient, but dark and cool, location. Remember that a cabinet near the oven is often too warm, and so is a spot on the kitchen counter that gets strong afternoon sun.

The commercial coffee containers in which you purchased your coffee are generally not appropriate for long-term storage. Ideal coffee storage canisters with an airtight seal are a worthwhile investment.

Do not keep coffee in the refrigerator or freezer. Every time the coffee is brought out into room temperature, water will condense on its surface, damaging the oils that give it its aromatic flavor.

 

WHAT ROASTS DO YOU OFFER?

We offer a blond light roast, medium, dark and French Roast. If you want a specific roast please contact us.

HOW LONG DOES IT TAKE TO ROAST COFFEE?

A typical home roast takes about 15 minutes, plus five minutes of cooling. Lighter roasts can take as few as eight minutes, darker roasts 13 minutes or more.

WHAT BENEFITS ARE THERE TO ROASTING YOUR OWN COFFEE?

Roasting your own coffee allows you to roast beans to your particular preference and tastes, and also to experiment with a wide range of coffee bean varieties. Plus, home roasting produces coffee whose freshness cannot be beat.

Home roasting not only provides vastly superior coffee, it also provides substantial savings. Green coffee beans typically cost less than half as much as roasted beans, and very often one quarter as much.

We offer Premium Arabica green beans at competitive Canadian prices. The beans we sell you are the beans we roast for our customers.

I like Espresso Coffee. WHAT DO YOU RECOMMEND?

Espresso can be made from almost any coffee bean. The term refers to the method of making the coffee (by forcing water through coffee under great pressure) rather than to any particular coffee bean or type of roast. Most people associate dark roasts with espresso, but in fact many aficionados in Italy and Switzerland prefer a medium roast, which leads to a smoother espresso that brings out more of the coffee’s cinnamon tones.

One Espresso coffee bean blend is considered by many as an exceptional choice for espresso.

Contrary to popular belief, espresso tends to have less caffeine than other forms of coffee.

I DO NOT SEE MY FAVOURITE COFFEE. CAN I GET IT FROM YOU?

We’ll be pleased to consider your request when ordering our next shipment of beans. Drop us a line with your request and we will  do our best to meet your needs, and will let you know if we can accommodate your request.

WHY ARE MY FAVOURITE COFFEE BEANS OUT OF STOCK?

Most coffee beans come from small producers and once the crop is sold our suppliers need to wait for the new season’s crop. We do the best we can to provide a variety of coffees to satisfy your needs.

CAN I USE A POPCORN POPPER TO ROAST COFFEE?

Yes, popcorn poppers work beautifully.They are the similar technology to our fluid bed roasting technique. There are other methods as well for home roasting coffee beans. Check out our websites Learning Center.

Electric popcorn poppers don’t have all the conveniences of our home roaster units but they do the job and do it well, whether you like a light or dark roast. Roasting with a popcorn popper is simple and eliminates the expense of a new roaster. This kind of roasting has other advantages, too: It lets you experience the various phases of coffee roasting – the “first crack” as moisture leaves the bean, the change in color as the bean roasts.

First, be sure to use a popper that has hot air enter the popcorn chamber through side vents – poppers that have hot air entering the popping chamber from a grill underneath are unsafe for coffee roasting. You want a popper that blows the chaff upward, out of the popper and into a waste receptacle, such as a sink or large bowl. Poppers that draw their air from below or fail to blow the chaff out of the popper represent a fire risk, because the chaff can ignite.

Your popcorn popper will take as much coffee as popcorn – generally about four ounces – so follow the manufacturer’s recommendation. After putting in the green coffee beans, cover the popper with its plastic hood and make sure the butter dish is in place. Aim the chute where you want the chaff to go, turn on the machine and watch the action.

You should get coffee smoke and the “first crack” in three to four minutes, depending on the popper. In another minute, a light roast will be ready. By this point, you should be watching the beans carefully by looking into the popping chamber, to make sure they’re roasted to your preference. Once you get good at this, you’ll know when the beans are to your liking by the smell of the smoke and the sound of the cracks.

Popcorn popper roasting takes less time than other methods – a dark roast can be done in six to seven minutes. And because the beans continue to roast even after they’re out of the popper, you should pour them out of the popper before they’re at the desired color.

To cool the beans, agitate them in a bowl or collander until they are warm to the touch. If you’re using a metal bowl or collander, use oven mitts.

Then store the beans in an airtight glass jar, out of the light. Because the beans vent CO2, we recommend that you wait four to six hours before closing the jar, to allow the gas to escape without building up too much pressure. The gas will continue to escape for days, however, giving you the amazing aroma of fresh coffee every time you open the jar.

 

HOW LONG ARE ORDERS KEPT?

We hold unpaid orders for a maximum of two weeks from the date of order placement. If payment for an order is not received after two weeks, the order is then cancelled.

PRICING:

What happens when your posted price is in error?

All prices, specifications, and offers are subject to change at Tibaagan Coffees discretion at any time without notice. We attempt to keep our website prices as up to date as possible but if there is an error we will contact you with the correct price. Coffee prices change and sometimes the prices on the website are not changed quickly enough. We do our best to keep it updated.

HOW MUCH IS SHIPPING?

Shipping on roasted coffee is determined by weight .  Total shipping charges are visible before proceeding to Paypal.  Taxes will be calculated by Paypal depending on your location.

Bulk order are actual shipping costs. Contact us.

Rates as follows:

Canada $15.00 and actual costs to rural areas where flat rate does not apply.

US: $20.00 and actual costs to rural areas where flat rate does not apply.

Bulk Orders: Actual costs by weight.

Please note that these shipping costs can change without prior notice. They will be reflected on Check Out.

How do I return an item?